If an employee's registration runs for more than 13 hours, TwoWork stops it for them at midnight and sets the day to a standard 7 hours. So if an employee clocks in at 08:00 and forgets to stop when they go home, the day will show as 08:00–15:00 (7 hours) the next morning.
There's a good reason for the 13-hour mark: in most EU countries, working time rules say employees should have at least 11 hours of rest between two workdays - which leaves up to 13 hours for work.
The average working day in Denmark is 7.4 hours. We've deliberately set the auto-stop to 7 hours - just below the average - so it rarely pays off for an employee to forget to stop their registration. This creates a small incentive to remember, and reduces the risk of forgotten registrations leading to overpayment. It's a generalised approach - for employees with shorter shifts, 7 hours may be higher than their actual working day, but we've chosen one number that works reasonably well across typical working days.
Normal day shift - auto-stop kicks in. An employee clocks in at 08:00 and forgets to stop. At midnight the registration has been running for 16 hours, well past the 13-hour limit, so TwoWork stops it and sets the day to 08:00–15:00 (7 hours). The employee then corrects the actual end time on their Hours page.
Night shift - auto-stop does NOT kick in. An employee clocks in at 22:00 for a night shift. By midnight only 2 hours have passed, so TwoWork leaves the registration running. The employee stops it normally when their shift ends - for example at 06:00 the next morning - and the registration is recorded as a regular 22:00–06:00 shift.
In short: the auto-stop only triggers at midnight if the registration has already been running for more than 13 hours. Night shifts that cross midnight are not affected.
The employee doesn't have to figure this out on their own - TwoWork tells them. When they open the Hours page, an orange banner appears at the top, and the affected day gets an orange "Check hours" label next to it so it's easy to find. Once they correct the start and end time, both the banner and the label disappear.
👉 You can read the employee-facing version of this in Forgot to stop your time registration?.
As a manager you cannot correct the employee's time registration directly. This is intentional - you are protected from any accusations of tampering with employee records. Read more in How do I edit my employees' hours?.
When you export hours, any registration that was automatically stopped by the system will be marked in the Excel file so you can easily spot it. This way you'll know which entries may need the employee's attention before the next payroll run.
Let the employee know they need to correct their own registration on the Hours page in TwoWork. This is also a natural opportunity to remind them to always stop their time when they finish for the day - and, for long or night shifts, to stop and start a new registration before midnight so the auto-stop never needs to step in.