Terms and Conditions for Use of TwoWork

1. Subscription and Account

1.1 User Limits and Pricing

  • You can manage up to 50 users (active/inactive) on a single account.
  • The subscription costs 299 DKK per month (plus VAT), which includes all features and email-based support.
  • We will charge you monthly on the same date each month.

1.2 Account Management

  • You're responsible for all users you authorize to access your TwoWork company account.
  • You can't give access to third parties not covered by these terms.
  • It is up to you to set and manage user permissions (e.g., who can edit or view things) through your account settings.

1.3 Termination and Renewal

  • Your subscription renews automatically each month unless you tell us otherwise.
  • To cancel, head to the payment feature on the Company page before your next billing date to avoid the next charge.
  • Once canceled, your access stops at the end of your current month. You have 90 days after that to download your data — after that, we will securely delete it.

2. Rights and Responsibilities

2.1 Your Rights to Use TwoWork

  • You can use TwoWork for your business as long as your subscription is active. This includes your employees and temp workers.
  • This right is just for you — no passing it along or reselling it to anyone else.

2.2 Intellectual Property

  • We own TwoWork — everything from the code to the look and feel.
  • You own whatever data you put into TwoWork - it is yours, no question.
  • We may use anonymized data to improve our service.

2.3 Your Obligations

  • Don't reverse engineer or copy our software.
  • Keep an eye on what TwoWork spits out. If something looks off, let us know at support@twowork.app so we can fix it.
  • Use TwoWork responsibly — nothing illegal or harmful goes into our system.
  • You are not allowed to put social security numbers, or similar sensitive data, into TwoWork.

2.4 Account Suspension and Termination

  • We may suspend or terminate accounts that violate these terms.
  • This includes, but is not limited to:
  • - Using TwoWork for illegal activities
  • - Uploading harmful content
  • We'll try to notify you before taking action unless immediate suspension is needed for security reasons.

3. Monthly Insights (Optional feature)

3.1 What It Is

  • We offer an optional AI feature that analyzes your time data to give you monthly insights.
  • It's turned off by default — company admins have to switch it on in company settings.
  • The AI looks at work patterns and suggests improvements for time tracking accuracy.

3.2 How It Works

  • When your company turns on Insights, we send work time data to AI services (like Anthropic) for analysis.
  • This includes employee names, work hours, breaks, time entries, and notes.
  • The AI processes your data, gives us the insights, then deletes your data — we don't train AI models with it.
  • Company admins can turn it off anytime.

3.3 What You Should Know

  • Monthly Insights are suggestions that needs verification before taking action.
  • We can't guarantee the AI is always 100% right.
  • Your data gets processed by the AI services provider with proper security measures and is encrypted to-and-from the provider.
  • Your insights stay in your company account — we don't share them with anyone.

4. Service Delivery and Support

4.1 Updates and Maintenance

  • We'll update the software regularly to improve it.
  • Updates might mean TwoWork is down for a bit — usually no more than an hour or two. We aim for quiet times (like late nights) to keep the hassle low.

4.2 Customer Support

  • Got a question or problem? We are here to help! Email us at support@twowork.app, and we will get back to you within 24 hours.

4.3 Subcontractors

  • We might use subcontractors to deliver some services. These include:
  • - Supabase
  • - Vercel
  • - Stripe
  • - Anthropic

5. Financial Terms

5.1 Payments

  • We'll bill you monthly in advance.
  • Prices are in Danish kroner (DKK) and exclude VAT, which we will add at checkout.

5.2 Late Payments

  • Late payments will incur 10% interest per month and a 100 DKK fee per reminder.

6. Legal and Compliance

6.1 Liability

  • We provide TwoWork "as is" and can't guarantee it'll meet all your needs.
  • We're not responsible for issues caused by misuse or incorrect use.
  • Our total responsibility will ever exceed what you have paid us in the last 12 months.

6.2 Confidentiality

  • We'll keep your data confidential and secure.
  • We only share it if the law says we must (like a court order) — otherwise, it is between us.

6.3 Disputes

  • Danish law applies to this agreement.
  • Any disputes will be settled in Danish courts.

7. Changes and Communications

7.1 Updates to Terms

  • We may change these terms with 30 days' notice.
  • If a change is significant (like a price hike or major feature cut), you can terminate your agreement before it takes effect.

7.2 Product Updates

  • We will let you know about cool new features or changes via email or in-app notes.

8. Technical Requirements

  • To use TwoWork, you will need a solid internet connection and a 2024-or-newer version of Chrome, Firefox, Safari, or Edge.
  • Contact us if you're not sure if your system is compatible.

9. Data Protection and Privacy

  • We store your data safely in Germany - nowhere else.
  • We only use Supabase and Vercel to run TwoWork. Both follow strict EU privacy rules.
  • We keep your data private and secure. We'll only share it if the law says we must.
  • If you turn on AI Insights, check out Section 3 for how that data gets processed.
  • Want all the details? Check out our Privacy Policy and GDPR Policy - they spell out exactly how we handle your data.