Cancel your TwoWork subscription

No binding period - cancel whenever you need to

There's no binding period on TwoWork. You can cancel your subscription at any time, and we'll keep things as simple as possible when you do.

How to cancel

If you pay by card (most customers)

You can cancel directly from your billing portal:

1. Go to the Company page in TwoWork.
2. Scroll to the Billing section and click Manage Billing.
3. Find your active subscription and click Cancel subscription.
4. Follow the steps to confirm.

You'll receive a confirmation by email once the cancellation is registered.

If you're invoiced (manual invoicing)

Just send us an email at support@twowork.app and let us know you'd like to cancel. We'll handle the rest and confirm by email.

You're also welcome to cancel via support@twowork.app if you pay by card and would prefer that we do it for you - just send us a message and we'll take care of it.

What happens after you cancel

You keep access until the end of your paid period

Cancellation takes effect at the end of your current billing period. Until then, nothing changes - you and your employees keep full access to TwoWork.

Your account switches to read-only

When the paid period ends, your account moves into a read-only state:

• You and your employees can still log in.
• Existing hours stay visible, and you can still export them to Excel.
• New time registrations are blocked - start/stop and CheckPoint clock-ins no longer go through.
• A banner in TwoWork will let everyone know that the subscription has ended.

This way, you don't lose access to your historical data - you just can't add new registrations.

You have 90 days to download your data

For 90 days after your subscription ends, you can still export your data in a structured, commonly used format. We'll send you an email shortly after the 90-day window begins to remind you.

You can also export your data at any time before cancelling - for example if you'd like a clean record of all hours before switching to another provider.

After 90 days, your data is deleted

Once the 90-day window closes, we securely delete your data. This is part of our GDPR commitment - we don't keep customer data longer than necessary.

Things to know

No refunds

We don't refund partial periods. If you cancel mid-month on a card subscription, you keep access until the end of that month, but the remaining days aren't refunded. The same applies if you've been invoiced for a longer period upfront.

Reactivating later

Changed your mind? As long as your data hasn't been deleted (within the 90-day window), you can reactivate your subscription and pick up exactly where you left off. Just contact us at support@twowork.app.

Need help?

For any questions about cancellation, your final invoice, or data export, contact us at support@twowork.app - we're happy to help.